This Cookie Policy ("Policy") describes how Sinky Inc Ltda. ("Sinky", "we", "our") uses cookies, similar technologies, and digital identifiers when you access our websites, portals, applications, demo environments, administrative dashboards, APIs, and other services provided by Sinky ("Platform").
This Policy supplements our Privacy Policy and should be read in conjunction with it.
By continuing to use our websites or platforms, you agree to the use of cookies as described in this Policy, subject to any preferences you may configure.
2. What Are Cookies
Cookies are small text files stored on your browser or device when you visit a website. They enable your browser to be recognized, remember preferences, improve the browsing experience, enhance security, and generate statistical information about the use of our Services.
In addition to cookies, Sinky may use equivalent technologies, including:
Local Storage
Session Storage
Tracking Pixels
Web Beacons
SDKs
Device Identifiers
Analytics Technologies
Observability and Monitoring Tools
For the purposes of this Policy, all such technologies are collectively referred to as "Cookies."
3. How We Use Cookies
We use Cookies to:
Operate and maintain the Platform
Authenticate users
Preserve sessions
Enhance the security of our Services
Prevent fraud
Monitor performance
Measure Platform usage
Understand browsing patterns
Improve functionality
Personalize experiences
Generate aggregated metrics
Support commercial and marketing activities
4. Cookie Categories
4.1 Strictly Necessary Cookies
These Cookies are essential for the operation of the Platform. Without them, certain features may not function properly. Examples include:
Authentication
Session management
Load balancing
Security
Attack protection
Fraud prevention
Access control
These Cookies cannot be disabled.
4.2 Functional Cookies
These Cookies allow us to remember your preferences and customizations. Examples include:
Language
Region
Interface settings
Browsing preferences
Login information
4.3 Analytical Cookies
Used to understand how visitors and clients use the Platform. Examples include:
Pages accessed
Time spent on pages
Clicks
Navigation flows
Usage metrics
Feature performance
Data is typically analyzed in an aggregated and statistical manner.
4.4 Performance Cookies
These Cookies allow us to monitor:
Service availability
Response times
Technical failures
Platform stability
Infrastructure metrics
These Cookies are used to maintain the operational quality of our Services.
4.5 Marketing Cookies
These Cookies may be used for:
Digital campaigns
Conversion measurement
Remarketing
Campaign attribution
Promotional content personalization
These Cookies will only be used when required by applicable law with appropriate consent.
5. Third-Party Cookies
Sinky may use services provided by third parties that install their own Cookies. Such third parties may include:
Analytics providers
Observability providers
CRM platforms
Marketing automation tools
Authentication providers
Hosting providers
Security providers
Customer support platforms
Third-party Cookies are governed by their respective privacy policies.
6. Technologies We May Use
Depending on the environment accessed, Sinky may use technologies such as:
Google Analytics
Google Tag Manager
Microsoft Clarity
HubSpot
LinkedIn Insight Tag
Azure Application Insights
Microsoft Azure Monitor
Cloudflare
Intercom
Segment
PostHog
Mixpanel
Equivalent or successor tools
This list may be updated periodically without the need for a formal update to this Policy.
7. Legal Bases
When required by applicable legislation, Sinky will use Cookies based on:
Contract execution
Legitimate interest
Legal obligation compliance
Consent
The legal basis used will depend on the specific purpose of the Cookie.
8. Managing Cookies
You may control or delete Cookies directly through your browser settings. Major browsers provide mechanisms to:
Block Cookies
Delete existing Cookies
Restrict third-party Cookies
Receive alerts before Cookies are installed
Disabling certain Cookies may impact Platform functionality.
9. Retention
Session Cookies: Are automatically removed when the browser is closed.
Persistent Cookies: Remain stored for a defined period or until manually deleted by the user.
The retention period may vary according to:
Purpose
Regulatory requirements
Operational needs
Security requirements
10. International Transfers
Some providers used by Sinky may process information in other countries. When this occurs, Sinky will adopt reasonable measures to ensure adequate levels of data protection, in compliance with applicable legislation.
11. Changes to This Policy
Sinky may update this Policy periodically to reflect:
Regulatory changes
Technological changes
Platform evolution
New services
New providers
The most recent version will always be available on our website.
12. Contact
If you have any questions about this Cookie Policy or about data processing carried out by Sinky, please contact us at: